The Punjab Government, under the leadership of Chief Minister Maryam Nawaz Sharif, has taken another major step toward citizen-focused governance with the Dastak Program 2026. This initiative is designed to deliver essential government services directly to people’s homes, removing the long-standing challenges of queues, delays, and unnecessary visits to government offices.
By combining digital technology with doorstep service delivery, the Dastak Program is transforming how citizens interact with the government. Managed technically by the Punjab Information Technology Board (PITB), this program represents a practical move toward transparency, efficiency, and ease of access for people across Punjab.
What Is the Maryam Nawaz Dastak Program 2026?
The Dastak Program is a centralized doorstep service system that allows citizens to access government facilities from their homes using a mobile application or a dedicated helpline. Instead of visiting multiple departments, individuals can now request services through a single digital platform.
This program focuses on reducing administrative hurdles and improving public trust in government services. Trained and verified Dastak officers visit citizens’ homes to collect documents, assist with applications, and deliver completed certificates after processing.
Key features of the Dastak Program include:
- Doorstep delivery of government services
- Digital application and tracking system
- Fixed and transparent service charges
- Verified government representatives
- Coverage across urban and rural Punjab
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Vision of CM Maryam Nawaz Behind Dastak Program
Chief Minister Maryam Nawaz Sharif has placed digital governance and citizen dignity at the center of her administrative vision. The Dastak Program reflects her commitment to making public services accessible without discrimination, delays, or inconvenience.
The initiative is part of a broader plan to build a Digital Punjab, where technology eliminates corruption, reduces paperwork, and ensures equal service delivery. By shifting services from offices to homes, the government aims to save citizens time, money, and effort.
The program also strengthens accountability by allowing real-time monitoring of service requests, ensuring that every application is processed within defined timelines.
Objectives of Dastak Program Punjab 2026
The Dastak initiative has been structured around clear and citizen-oriented objectives. These goals focus on improving both the quality and accessibility of government services.
Main objectives include:
- Making government services easily accessible from home
- Reducing corruption by removing intermediaries
- Ensuring equal service delivery in rural and urban areas
- Promoting paperless and digital processes
- Improving efficiency through technology-based monitoring
By aligning governance with modern digital practices, the program aims to rebuild public confidence in government institutions.
List of Government Services Available Under Dastak
The Dastak Program currently offers 76 government services from multiple departments. These services cover essential needs related to identity, property, transport, business, and public records.
Below is an overview of major service categories:
| Service Category | Examples of Services |
|---|---|
| Personal Identity | Domicile, Birth Certificate, Death Certificate |
| Driving & Transport | Learner License, Driving License Renewal |
| Property & Land Records | Mutation, Property Tax Record, E-Stamp Verification |
| Business & Taxation | Sales Tax Registration, Professional Tax |
| Arms Licensing | New and Renewal of Arms License |
| Health & Education | Character Certificate, Marriage Certificate |
All services are digitally processed and physically delivered through authorized Dastak officers.
How to Apply for Dastak Services – Step-by-Step Process
Applying for services under the Dastak Program is simple and user-friendly. Citizens can apply using the mobile app or by calling the official helpline.
The application process includes:
- Downloading the Dastak Doorstep Services App
- Registering with CNIC and mobile number
- Selecting the required government service
- Booking a suitable visit time
- Making payment through available options
- Receiving documents at home after processing
For those without smartphone access, the helpline 1202 provides full assistance in booking and tracking services.
Role and Responsibilities of Dastak Officers
Dastak officers play a critical role in ensuring smooth service delivery. These officers are government-authorized, trained, and equipped with digital tools to handle applications securely and professionally.
Their responsibilities include visiting homes, collecting documents, assisting with online forms, and delivering verified documents. Each officer’s identity can be verified through the app or helpline to ensure citizen safety and trust. The program’s transparency system allows citizens to track officer visits and service progress in real time.
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Service Charges, Payments, and Transparency
The Dastak Program follows a transparent fee structure, clearly displayed within the app before confirming any service request. This eliminates the risk of overcharging or hidden costs.
Available payment methods include:
- Debit or credit cards
- Easypaisa and JazzCash
- Cash on delivery
Every transaction generates a digital receipt, ensuring proper documentation and financial accountability.
Security, Data Protection, and Privacy
Citizen data security is a top priority of the Dastak Program. All personal information and documents are protected through encrypted systems managed by PITB.
Only authorized personnel can access user data, and digital verification tools are used during every officer visit. These measures ensure confidentiality, data protection, and public trust in the system.
District-Wise Expansion and Public Response
The Dastak Program is being implemented across all 36 districts of Punjab, with active services in major cities such as Lahore, Multan, Faisalabad, Rawalpindi, and Bahawalpur.
Since its initial rollout, the program has already served over one million citizens. Public feedback highlights reduced waiting time, improved convenience, and professional service behavior as key benefits.
The government aims to achieve full household coverage across Punjab by the end of 2026.
Future Plans for Dastak Program 2026
The Punjab government plans to expand the scope of Dastak services further by introducing new digital features and additional service categories.
Upcoming enhancements may include:
- Online vehicle registration renewal
- Utility bill submission services
- Complaint registration through the app
- Support services for women and youth
- Integrated feedback and rating system
These upgrades aim to turn Dastak into a complete, round-the-clock digital governance platform.
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Conclusion
The Maryam Nawaz Dastak Program 2026 marks a significant transformation in public service delivery in Punjab. By bringing government services directly to citizens’ homes, the initiative removes traditional barriers and introduces a modern, transparent system.
With strong digital infrastructure, verified officers, and a clear focus on citizen convenience, Dastak stands as a model for smart governance in Pakistan. It reflects a future where government services are accessible, efficient, and centered around the needs of the people.